My game round seems to be stuck.

This can happen if your internet drops or there’s a brief technical error.

First, try clearing your browser cache and cookies, then reload the page to resume your game.

If your casino game freezes due to a connection issue or technical error, your data is saved and no money is lost.

If you still needed to take an action (e.g., hit/stand/split in blackjack), the game will reopen ready for your decision once your connection is back     or you refresh the page.

If the game doesn’t resume where you left off, it may have continued in the background and any winnings will have been credited to your account.

If the round still doesn’t start where it should, it may have finished as you were disconnected, or it may still be stuck.

Please reach us on Live Chat and we’ll help you. To speed things up, share:

• Game name
• Date and time of the round
• Bet amount
• Your balance at that time
• Device used (desktop, mobile, tablet)
• Any other details you remember about the round