My withdrawal is missing.

Rest assured, your money is safe.

First, please check that there are no outstanding verification steps (such as documents being required) on your account.

Once your withdrawal has been processed and sent from our side, it usually takes 1–5 bank days for the funds to appear in your bank account or e-wallet.

Please remember weekends and public holidays don’t count as bank days.

If your withdrawal hasn’t arrived after this time, contact us and provide:

• Bank statement (PDF): showing your IBAN number and all payment transactions from the withdrawal date until today.
• Screenshot from your e-wallet (Skrill, MuchBetter, Neteller): showing all payment transactions from the withdrawal date until today.

Once we receive these documents, we’ll escalate your case to our payment team for investigation.